Hilson Yeap

Course Contents:

  • Understand the importance of excellence customer service to improving your business
  • Gain insights into the needs and expectation of customers
  • Define the customer service process and foster a service culture in a company
  • Identify your product service knowledge and learn the necessary level of product service knowledge that is require for excellence customer service
  • Recognize and improve the core skills for excellence customer service skills – communication and organizing skills
  • Understand the importance of your first encounter with the customer and impress them by immediately building good rapport with them
  • Develop effective listening skills and questioning techniques to obtain useful information from the customer
  • Respond appropriately to various customers
  • Adjust customer expectation when necessary, and work towards solutions
  • Identify the common causes of customer’s upsets and avoid behaviors that irritates them
  • Use proven framework to calm upset customer
  • Build your confidence in meeting with future customer service challenges
  • Extend your professional skills and add your career value

• Malaysia, RM2.5k for HRDC Clients.

• Nestle, shell: 3-5k. – 20% in Malaysia.

Virtual Event